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Privacy clarity before you join

Our Privacy Policy explains what data we collect when you open an account, use UPI, Paytm, PhonePe or Google Pay, enter the lobby, or contact support.

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CONTACT ROUTES

Contact paths for privacy requests

Use one contact path per request so we can keep your privacy file clear. We connect your message to your account only after verification, then route it to the team that can…

Privacy email Send privacy requests to [email protected] with your account email or mobile number, the action you need, and any payment reference if your request concerns UPI, Paytm, PhonePe or Google Pay records.
Support chat Open the account help chat and choose privacy or account data. We may ask you to confirm your login details before discussing records, because data access must stay tied to the correct account.
Request follow-up If a request needs payment or security checks, we will tell you what is missing, why it is needed, and how we will use it before the privacy team proceeds.
DATA HANDLING

How your data stays under control

Our privacy work is built into account setup, login, wallet checks, support replies, and cookie controls.

Purpose-based collection

We collect contact details, login records, wallet activity, device data, and support messages only when they serve a defined account, security, payment, service, or legal purpose explained in this policy.

Cookie control

Cookies help keep your session active, remember language choices, measure page errors, and spot harmful traffic. You can adjust browser settings, though some account and security functions may then work differently.

Login safeguards

We use password checks, device signals, session timeouts, and account activity logs to reduce unauthorised access. If we see unusual activity, we may ask for extra confirmation before showing account records.

Retention periods

Account, wallet, security, and support records are kept only for periods needed for service, dispute handling, fraud checks, tax, accounting, or other legal duties, then deleted or made unreadable.

Payment records

UPI, Paytm, PhonePe, and Google Pay references are used to match wallet actions, verify withdrawals, handle failed transactions, and answer your payment privacy requests without exposing more data than needed.

Change requests

Ask us to correct outdated contact details, remove data where the law allows, or limit certain uses. We may need identity checks before changing account or payment records.

Privacy questions before you open account

These answers cover the privacy points you may want to settle before sharing details with us. They explain what we collect, why payment records are checked, how cookies work, and how to ask for access, correction, or deletion. If a request depends on Indian law or your region, we will handle it according to the rules that apply.

We collect details needed to create and secure your account, such as name, contact number, email, login records, device signals, wallet activity, and support messages. Extra checks may apply where local law requires them.

Those records help us match wallet actions to your account, confirm failed or completed transactions, process withdrawals, and answer privacy requests. We use payment references for service, security, accounting, and lawful record duties.

Yes, you can request a copy of account data we hold about you. We may verify your identity first, remove data that belongs to others, and provide the response through a secure contact path.

You can ask us to correct outdated or wrong details, and you can request deletion where the law allows. Some wallet, security, tax, or dispute records may need to be kept for a set period.

Cookies support login sessions, language preferences, page performance checks, and traffic safety. You can change browser settings, but blocking certain cookies may affect account access, security prompts, or how support tools work.

Access is limited by role. Customer care, payment, security, and compliance staff see only the records needed for their task, and system logs help us track when account data is opened or changed.

Email [email protected] or use account help chat with the same contact details used on your account. Tell us what you want checked, corrected, deleted, or explained, and include relevant payment references.

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